D.C. English Scenario 2

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Scenario 2

Fulfillment services on the side of Delivery Consult

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Example of a document accompanying each order (paper or sticker)

Example of technical fields accompanying each order

Order Date and time

Each order has a delivery date and time range agreed with the customer

Each order has a recipient who accepts the order and pays for it. Each recipient has mandatory characteristics, such as:

FCs
Telephone
Delivery address

Order Recipient

Order amount

The total cost of the order that the customer must pay to the courier upon receipt

Courier Service Departure Number

Order ID

Unique order number

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The shipment is created via the courier service API

A packed order with a unique number (order ID), the departure number is sent to the courier service for delivery with the following information:

{
        "odrer_id" : "452543487-1",
        "date_add" : "25.07.2022",
        "receiver": {
                "contact": {
                        "givenName": "Diego",
                        "middleName": "Fransa",
                        "surname": "Lopes"
                },
                "city": "MONTERREY",
                "county": "LAS CUMBRES",
                "state": "NL",
                "address": "Marco Tulio 509, entre penelope y maraton",
                "zip": "64610",
                "country": "Mexico",
                "phone": "528188805023"
        },
        "total": {
                "cod": 2810
        },
        "delivery" : {
                "delivery_date" : "01.08.2022",
                "delivery_interval" : "10-17"
                "comments_courier" : "What the couriers should to do ... "
        }
}

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If the customer refused the shipment; the order goes back to the warehouse of the Courier Service to return to Delivery Consult

The shipment has returned to the warehouse

If the shipment is not delivered on the first attempt, there are some problems with the client, then this status is assigned for operational communication with the client by Delivery Consult employees to resolve the situation as soon as possible

The problem is in the delivery process

This status is assigned to the parcel if it was returned to Delivery Consult

The shipment is returned

As soon as we see the status "the client refused to receive", we immediately call him and find out what the reason is and what needs to be done so that the order is redeemed

This status is critically important for Delivery Consult. Each unpurchased item generates a loss

This status is critically important for Delivery Consult. Each purchased product generates a profit

The shipment was purchased by the buyer

Each courier service has a large number of different order statuses (sometimes 20-30 or more). We have identified 7 key events which all statuses should be divided for correct integration with the Delivery Consult platform

With this status, the order is transferred to couriers for delivery

The shipment has been accepted and issued for delivery

With this status; the order has been accepted by the system Courier service; the shipment has not yet arrived at the courier service for delivery

The shipment has been created

How to track each order?

The client refused to receive the shipment

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