D.C. English Scenario 2

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Fulfillment services on the side of Delivery Consult

Scenario 2

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The shipment is created via the courier service API

A packed order with a unique number (order ID), the departure number is sent to the courier service for delivery with the following information:

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Unique order number

Order ID

Courier Service Departure Number

The total cost of the order that the customer must pay to the courier upon receipt

Order amount

Order Recipient

Each order has a recipient who accepts the order and pays for it. Each recipient has mandatory characteristics, such as:

FCs
Telephone
Delivery address

Each order has a delivery date and time range agreed with the customer

Order Date and time

Example of technical fields accompanying each order

Example of a document accompanying each order (paper or sticker)

{
        "odrer_id" : "452543487-1",
        "date_add" : "25.07.2022",
        "receiver": {
                "contact": {
                        "givenName": "Diego",
                        "middleName": "Fransa",
                        "surname": "Lopes"
                },
                "city": "MONTERREY",
                "county": "LAS CUMBRES",
                "state": "NL",
                "address": "Marco Tulio 509, entre penelope y maraton",
                "zip": "64610",
                "country": "Mexico",
                "phone": "528188805023"
        },
        "total": {
                "cod": 2810
        },
        "delivery" : {
                "delivery_date" : "01.08.2022",
                "delivery_interval" : "10-17"
                "comments_courier" : "What the couriers should to do ... "
        }
}

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How to track each order?

The shipment has been created

With this status; the order has been accepted by the system Courier service; the shipment has not yet arrived at the courier service for delivery

The shipment has been accepted and issued for delivery

With this status, the order is transferred to couriers for delivery

Each courier service has a large number of different order statuses (sometimes 20-30 or more). We have identified 7 key events which all statuses should be divided for correct integration with the Delivery Consult platform

The shipment was purchased by the buyer

This status is critically important for Delivery Consult. Each purchased product generates a profit

This status is critically important for Delivery Consult. Each unpurchased item generates a loss

As soon as we see the status "the client refused to receive", we immediately call him and find out what the reason is and what needs to be done so that the order is redeemed

The shipment is returned

This status is assigned to the parcel if it was returned to Delivery Consult

The problem is in the delivery process

If the shipment is not delivered on the first attempt, there are some problems with the client, then this status is assigned for operational communication with the client by Delivery Consult employees to resolve the situation as soon as possible

The shipment has returned to the warehouse

If the customer refused the shipment; the order goes back to the warehouse of the Courier Service to return to Delivery Consult

The client refused to receive the shipment