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Fulfillment services on the Courier Service side

Scenario 1

The order is formed on the Delivery Consul platform and transferred to the Courier Service for packing (Fulfillment services), each with its own unique number (order ID)

Fulfillment on its side forms an order that comprises one or more products

Each product has its own unique number (product ID), which coincides with the product ID on the Delivery Consult platform and a SKU number that can be assigned to the product both on the courier service side and on the Delivery Consult side

The packaged order with a unique number (order ID) is sent to the courier for delivery with the following information:

1

Unique order number

Order ID

2

The total cost of the order that the customer must pay to the courier upon receipt

Order amount

Order Recipient

3

Each order has a recipient who accepts the order and pays for it. Each recipient has mandatory characteristics, such as:

1. FCs
2. Telephone
3. Delivery address

Each order has a delivery date and time range agreed with the customer

4

Order Date and time

Example of technical fields accompanying each order

{
        "odrer_id" : "452543487-1",
        "date_add" : "25.07.2022",
        "receiver": {
                "contact": {
                        "givenName": "Diego",
                        "middleName": "Fransa",
                        "surname": "Lopes"
                },
                "city": "MONTERREY",
                "county": "LAS CUMBRES",
                "state": "NL",
                "address": "Marco Tulio 509, entre penelope y maraton",
                "zip": "64610",
                "country": "Mexico",
                "phone": "528188805023"
        },
        "total": {
                "cod": 2810
        },
        "packagePieces": [
                {
                        "id": "453",
                        "sku": "pr1",
                        "description": "Product1",
                        "quantity" : 3
                },
                {
                        "id": "455",
                        "sku": "pr2",
                        "description": "Product1",
                        "quantity" : 1
                }
        ],
        "delivery" : {
                "delivery_date" : "01.08.2022",
                "delivery_interval" : "10-17"
                "comments_courier" : "What the couriers should to do ... "
        ]
}

How to track each order?

Shipment accepted

With this status, the Fulfillment system has accepted the order, the goods for the order are available in the required quantity in stock, but the order has not yet been assembled and delivered

1

The shipment is collected, packed and sent for delivery

With this status, all goods in the order are debited from the Fulfillment warehouse, and the order is transferred to couriers for delivery

2

Each courier service has a large number of different order statuses (sometimes 20-30 or more). We have identified 7 key events which all statuses should be divided for correct integration with the Delivery Consult platform

The shipment was purchased by the buyer

This status does not affect the accounting of goods in the warehouse in any way, but it is critically important for Delivery Consult. Each purchased product generates a profit

3

The client refused to receive the shipment

As soon as we see the status "the client refused to receive", we immediately call him and find out what the reason is and what needs to be done so that the order is redeemed

This status does not affect the accounting of goods in the warehouse in any way, but it is critically important for Delivery Consult. Each unpurchased item generates a loss

4

If the shipment has returned to the warehouse in a defective form (goods unsuitable for repackaging), then each defective product receives the status of "defective goods", according to which the goods are automatically written off from the warehouse

6

The problem is in the delivery process

If the shipment is not delivered on the first attempt, there are some problems with the client, then this status is assigned for operational communication with the client by Delivery Consult employees to resolve the situation as soon as possible

7

The shipment will return to the warehouse

Defective goods

If the customer refused the shipment; the order goes back to the fulfillment warehouse, where all goods must be entered (the warehouse stock is replenished after the package is packaged)

5

How to track inventory balances?

Fulfillment keeps records of the statuses for each order/product on its side in online mode:

Delivery Consult keeps online inventory records of goods on its side, also in online mode and by similar statuses. If the statues are correctly set on the fulfillment and courier service side, the inventory will exactly match ours

We balance the partner's warehouse that is current at the time of the request, indicating the product ID, the SKU in the partner's Fulfillment warehouse and the quantity of the product via the API

To check the inventory balances, technical synchronization of the balances at the end of the period (day/week/month) is done. If discrepancies appear, then reconciliations are made on the fulfillment side

All new products from the manufacturer are delivered to the warehouse

Returned goods are returned to the warehouse when the status "shipment returned to the warehouse" is received

Defective goods are debited when receiving the "defective goods" status

The expense of goods is deducted when the order is formed (the status "the shipment is packed and shipped")

What should be done if the order has arrived, but the goods are not in stock?

At the time of receiving the order, Fulfillment checks the availability of goods in the warehouse for packaging

If the product is not in stock, the order cannot be accepted and assembled

Fulfillment sends us an error using the API method that the order cannot be collected because of the absence of the product. In this case, the order is transferred to another Fulfillment on the Delivery Consult side

Name: AdSphere Limited
Address: Suite C, level 7, World Trust Tower, 50 Stanley street, Central, Hong Kong
Registration number: 3 123 781